Studio Policies

Last Updated and Effective Date - May 1, 2025

  • Please arrive 10 minutes before class. If it is your first time, connect with your instructor upon entry to the studio to discuss any injuries, pregnanices, or modifications and to review studio equipment.

  • Please be on your mat at class start time.  This is done for your safety and out of respect for all clients. We do not allow late entry for any first time clients. 

  • Mat classes labeled HEATED use infrared heat technology to warm your core; the room can get to 85-95 degrees Farenheit.

  • Be prepared:

    • We provide mats in all mat classes, however you are welcome to BYO.

    • Bare feet or grippy socks in mat classes. Cycling shoes in cycle classes. Grippy socks in reformer classes. No sneakers, no exceptions, for sanitary reasons.

      • REFORM classes require grippy socks to ensure safety. BYO grippy socks or they are available for purchase. 

      • CYCLE classes require cycling shoes. Our bikes accommodate both SPD and delta clips if you BYO cycling shoes, or they are available for rent. 

    • We have water bottle fillers in the studio. Water is also available for purchase.

    • We encourage you to bring your own mat towel and sweat towel. Towels  are available for purchase if you forget.

  • You must be 18 years old or older to DRIP. We ask that all clients update their account with a credit card to ensure a contactless environment.

  • Please sign up for class using your own account. Accounts cannot be shared.

LATE POLICY

  • For your safety, we do not allow late entry for first time clients to any classes. If you are running late to your first class, please email your studio to reschedule as your instructor is not allowed to permit late entry for safety reasons.

  • If you are more than 5 minutes late to class as a returning client, your spot may be given to a waitlisted client. No exceptions. 

  • Entry to any studio for returning clients will not be allowed 10 minutes after class start time, for your safety and the safety of others. No exceptions. 

CANCELLATIONS

Cancellations less than 12 hours before class start time incur a $10 charge or less of credit. This includes same day reservation changes. 

No shows result in loss of crest or $15 charge for unlimited memberships. We cannot reverse a no show. No exceptions. You are considered a no-show if you are not checked in five minutes after class start time and run the risk of your spot being given away to a waitlisted client.

We understand things happen, but we cannot do reservation changes before class through phone or email, so please cancel on your own and THEN send an email.

The DRIP+ membership has a 6 hour cancellation window if you would like more flexibility with scheduling.

WAITLIST

  • The waitlist is designed to get you into class for as long as you are willing to stay on it. Please check the status of your reservation through our app frequently, as you can get into class right up until class start time. Most often, late cancels occur in the final minutes before class or in the overnight hours. Do not rely on an email notification as you may not see your emails in time. 

  • You should remove yourself from a waitlist without penalty at any point in time you no longer wish to actively check your status i.e. at the point in which you no longer can make it to the studio based on your travel time, or when you make other plans. 

  • If you make it into class, even if it is just minutes before class or in the overnight hours while you are sleeping, a no show or late cancel will be penalized as a normal reservation would be. Remove yourself from the waitlist if you do not plan to actively check your status.

  • If you did not intend to join the waitlist, please remove yourself. 

TECHNOLOGY BLACKOUT

Use of electronics is not permitted in any studio room. Please step outside for any emergency text messages or calls. If you have a smart watch, please make sure the display is turned off during class to not disturb other clients.

HEALTH + SAFETY

The safety of our community is our #1 priority. We sanitize after every class and utilize hand sanitizing systems.

PRENATAL/POSTNATAL CLIENTS

Exercising while pregnant is a personal determination for expecting clients and their doctors. If you are cleared for exercise and choose to join us, each of our class formats at The DRIP is pregnancy and postpartum friendly. The DRIP was founded by two women who taught and took classes all throughout their multiple pregnancies and we have pregnant women, including instructors, in class all the time! We highly recommend having  a conversation with your instructor before class, during any stage of pregnancy/postpartum, so they can help with any modifications that might be needed to make our movement feel more comfortable and efficient based on your body’s changing needs.

We offer a reformer DEEP CORE class format that was specifically developed by our founders for pregnant and postpartum women to participate without having to modify, but still equally challenging to clients of all levels.  

Any classes labeled HEATED on the schedule utilize infrared heat technology, which is excellent for general detoxification but can raise your core temperature slightly, and a conversation you should have with your doctor. The room temperature can fluctuate between 85-95 degrees Fahrenheit.

RETURNS, REFUNDS & EXTENSIONS 

We do NOT offer refunds on any classes, memberships, apparel or merchandise. We do NOT offer extensions or rollovers on any credits. Make sure you know the date of your expiration on any credits or monthly credit memberships.

TRANSFERS

All single classes, class packages, and memberships are non-transferable. All class credits must be used by the original purchasing client.

MEMBERSHIPS

Memberships are billed on a monthly recurring basis. To cancel your membership or skip a month, a minimum 48 hours notice is required. Email your studio location to cancel or skip. You cannot do it through your app or account. All memberships are a 2-month minimum commitment (except DRIP+). If you would like to cancel after 2 months, please email your studio. it will not cancel automatically.

FREEZES

We can freeze your membership as long as it is for a period of at lest 14 days. We must have a start and end date to initiate the freeze, so please include these dates when emailing in your request.

CHARGEBACKS

We are very responsive and accommodating when it comes to charges we  feel are inaccurate. If we receive a chargeback from you, you will no longer be welcome to the studio.

LOST + FOUND

THE DRIP is NOT responsible for any lost or stolen items in the studio. Please email your studio location for any items you may have left behind.